Our process

How we quote a commercial cleaning program.

No franchise sales pitch. No hidden hourly upcharges. A documented walkthrough, a fixed price, and a crew on-site within a week.

01
Intake call
Same business day

A 15-minute call with an Aurex account manager. We confirm your facility type, square footage, frequency needs, and the standards you're held to.

  • Scope summary
  • Site visit booked
02
On-site walkthrough
Within 48 hours

We walk your facility — kitchens, washrooms, common areas, back-of-house — to scope crew size, frequency, supplies, and any special compliance requirements.

  • Documented walk notes
  • Photographed problem areas
  • Compliance checklist
03
Fixed-price proposal
Within 48 hours of walkthrough

A line-item proposal with scope, frequency, crew composition, supplies, insurance certificates, and a fixed monthly price. No surprises, no add-ons mid-contract.

  • Itemized scope
  • Fixed monthly price
  • Insurance & WCB certificates
  • Reference list
04
Onboarding & first clean
Within 7 days of signoff

Dedicated, background-checked crew assigned and trained on your site. Branded uniforms, color-coded equipment, and digital service logs live from night one.

  • Dedicated account manager
  • Digital service-log access
  • Quality audit at 30 days
What's included in every proposal

No surprises. Everything documented.

Fixed monthly price

Locked-in pricing for the contract term — no hourly creep.

Insurance & WCB on file

Full $5M liability, bonded, WCB compliant — certificates attached to every proposal.

Named account manager

One human point of contact, reachable 24/7, not a call centre.

Digital service logs

Every shift logged with photos and checklists — visible to you in real time.

Monthly KPI audit

A formal walkthrough every 30 days against the original scope.

Cancel-anytime clause

We earn the contract every night. No long lock-ins or exit fees.

Ready for a cleaner standard?

Get a free on-site assessment and a fixed-price proposal within 48 hours.

1.4M+
Sq ft cleaned weekly
98%
Client retention
24h
Emergency mobilization
100%
Vetted, insured crews
Certified & Compliant
  • WCB Compliant
    Alberta-registered
  • $5M Liability
    Fully insured
  • Bonded
    Crew & property
  • Green Seal
    Eco chemistries
  • WHMIS 2015
    Every crew member